F A Q s
Posted on November 11, 2013 by pabounce—No Comments ↓
What is your office and Mailing address?
5470 State Route 405
Milton, PA 17847
Do you require a deposit?
For all residential, commercial, and Indoor Fun Center customers a 20% nonrefundable deposit is required at time of booking. Deposits will be returned if your event is canceled due to weather, if the weather cancellation policy is followed. Your deposit can be applied to a rescheduled date.
When do you deliver and pick up?
We typically deliver the equipment in the morning between 7am and 11am and pickup around 7pm or after in most cases. Although we can be flexible depending on your needs! If you require an overnight rental just let us know and we will do our best to accommodate you. Our delivery and pickup schedule could be affected by the weather and might require us to delay the time of your delivery or pick up.
What forms of payment do you accept?
We accept payment at delivery. We accept cash, debit or credit card, and checks with a valid current ID.
What do I need to provide?
Just a clean, fairly flat surface within 100 feet of a grounded electrical outlet. We will bring everything else with us!
Does the inflatable have to stay on the entire time?
Yes, as long as the inflatables is in use. Do not turn off the inflatable unless instructed by one of our representatives or in the event of bad weather. See ‘Bad Weather’ below.
What do we do in the event of Bad Weather?
You should shut off the inflatable if winds exceed 20 miles per hour, if it begins to rain, or if severe lightning storms roll in. Remember, you are ultimately responsible for the safety of your guests so please follow the safety instructions given to you by our drivers and call us if there is ever any question or concern regarding the safety of your guests and the rental equipment.
What if we have to cancel our event due to Bad Weather?
Bad weather cancellations will only be accepted the day of the event. No deposits will be refunded if your event is cancelled for weather more than 24 hours before your event. In other words we will not give you a refund of your deposit if you call days before the event to cancel because of weather. If bad weather is in the forecast, we will call you before we deliver and discuss the options with you. If bad weather causes your event to be cancelled before we deliver, you do not owe us anything and any deposit will be fully refunded. A rain shower throughout the day is not necessarily considered grounds for canceling the rental, where an all day rain event or high winds very well could be. If we do deliver no refund will be issued. No refunds will be given for any equipment that is delivered. However, if bad weather causes your party to end early, please let us know and we will do our best to offer you discounted items or perks for your next event.
How often is the equipment cleaned and maintained?
All our equipment is cleaned and inspected before each rental. We will vacuum and wipe down all the surfaces with a cleaner and disinfectant for the safety of your guests.
What age groups can use the units?
We have units to satisfy every age group from 1 to 100. Just let us know the age group that will attend your special event and we can make sure we provide you with the best possible unit to put a smile on everyone’s face.
Are you licensed and insured?
Absolutely! You should never do business with any company that is not licensed in the State of Pennsylvania and fully-insured (and can prove it). We are fully insured and registered as required with Pennsylvania Dept. of Agriculture’s Bureau of Amusement Rides & Attractions. We also have a certified PA Ride Inspector on our staff. If you want a copy of our certificate, just ask. We are also insured to handle any municipal or HOA park, Church or School, or Large Corporate events. We do business the right way.
Do you charge delivery or set-up fees?
We don’t charge set-up fees; that’s just part of the job. We generally don’t charge a delivery fee for local delivery. However, some areas that are outside our local delivery zone may require a small delivery charge.
Do you rent bounce houses on holidays?
Of course we do! Bounce houses are great for the holidays. All the kids are over, the family is together and what better time to have a bounce house to keep the laughter going? Let us know about your holiday plans as soon as possible. We book up very fast for the holidays so book as far out as possible to make sure you get one at the best possible price. Little secret…most companies mark up their prices as the holidays approach. Book with us and make sure you don’t spend one penny more than you have to.
Do you set up indoors?
Yes! We have setup in school gyms, YMCA’s, YWCA’s, churches, and truck garages. As long as there is enough room we will set it up!
What types of surfaces do you set up on?
We set up on grass, concrete, or blacktop. The surface must be fairly flat with no sharp surfaces that could damage the inflatables. Please make sure all animal waste is removed from the area and that the grass is not cut within 3 days of the event. The freshly cut grass gets tracked into the inflatables and makes a real mess.
Do you supply attendants?
We can supply attendants at an additional $30.00 per hour per attendant. Some equipment may require more than one attendant.
Penn State University Rentals
All equipment rented to Penn State University Students whether it is on campus or off campus are required to have our company attendants on duty to supervise the use of the equipment. We will supply attendants at an additional $25.00 per hour per attendant. Some equipment may require more than one attendant.
Off Campus College Rentals
Equipment rentals that are meant for use by College aged riders must be supervised by our attendants. There is a $30.00 per attendant charge for each attendant.